How To Order Vitaflo USA Products

Vitaflo® is dedicated to making sure the ordering process is both simple and convenient, with the time between placing an order and the delivery of goods being as short as possible. The information on this page is intended for North American customers only.

Click on the links below for further information on our listed policies:

How to order

Processing your order

To change or cancel your order

Shipping and Handling

Returns and Refunds

You can place an order by:

Retail Customers:

Vitaflo products can be ordered directly from Vitaflo USA only after obtaining the following:

  1. Prescription from your healthcare provider
  2. Valid credit card information (all major cards accepted)

Vitaflo products can also be purchased through your local pharmacy or home health provider. If your pharmacist has questions regarding how to obtain the products, please have them call our toll free number 1-888-848-2356 for assistance.

Pharmacists/Hospitals/Home Health Providers:

Vitaflo products can be ordered directly through Vitaflo USA. To place an order, please call our toll free number 1-888-848-2356 between 9:00am and 5:00pm EST or fax your order to 631-693-2002.

Processing your order

All products are shipped via UPS Ground Service within the continental United States (air freight available at an extra charge). Any damages or errors with your shipment must be reported to Vitaflo USA immediately. Please call 1-888-848-2356.

All orders received before 2pm EST will ship out same day. Orders received after 2pm EST will ship out next business day.

*Subject to change without notice

To change or cancel an order

If you wish to change or cancel an order, please contact us by telephone at 1-888-848-2356.

Shipping and Handling

All products are shipped via UPS Ground Service within the continental United States (air freight available at an extra charge).

Returns and Refunds

Returns must be pre-approved within 14 days of delivery. All returned products must be received 14 days from date of authorization to receive full credit. Damages and short shipments must be reported within 5 business days for credit to be issued or replacement products to be sent.

Please contact Vitaflo USA (1-888-848-2356) with the following information for a Return Merchandise Authorization Number (RMA):

  • Reason for return
  • Product item
  • Lot number
  • Date of expiration

Products Not Eligible for Return:

  1. Expired Product
  2. Partial or Open Cases

All returns must meet be in accordance with the following conditions:

  1. Must be returned to Vitaflo USA within 4 months of expiration date.
  2. All cases must be unopened and in good condition. The case/product must be free of additional writing and/or labeling.
  3. The product must be shipped in an outer box with packing material and the RMA number visible on the exterior surface of all returned packages.
  4. There will be a $25 restocking fee deducted from the credit amount.
  5. Credit will be issued upon receipt and inspection of returned product.

Note: If the returned product is due to error on behalf of Vitaflo USA, we will pay all shipping charges and replace the product immediately. Otherwise, the customer will pay all shipping charges for products returned to Vitaflo USA.

*Subject to change without notice

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